Refund & Cancellation
Last updated: 2026-01-27 · Contact: [email protected]
Contact for Refunds
Email [email protected] with cohort name, participant list, and reason for the request. Include proof of purchase references issued by your accounts payable team. We acknowledge within three business days and outline next steps, including any documentation we need from Korean corporate procurement teams.
Eligibility
Refund eligibility depends on how far in advance you cancel relative to the cohort start date and whether custom travel was booked. Public cohort seats follow the windows in the next sections. Private bootcamps follow the statement of work executed alongside the invoice.
Scope
This policy covers tuition-style fees published on rutta.digital for CloudStep-led programs. Third-party exam fees, travel, lodging, and non-CloudStep vendor charges are outside our refund scope even when mentioned as suggestions on course pages.
Process
Approved refunds are initiated back to the original payer channel where technically possible within fourteen business days of approval. If banking details must be updated, additional verification may extend timelines. Partial refunds may be offered as an alternative to full cancellation when services partially rendered.
Exceptions
No refunds are granted after digital workbooks are distributed early at client request, after more than fifty percent of synchronous hours are delivered, or when cancellation arises from force majeure affecting the client while CloudStep remains ready to teach. Non-attendance without notice does not automatically trigger refunds.
Timeframe
For public cohorts, cancellations fourteen or more calendar days before the start receive a full refund minus modest processing costs if explicitly disclosed on the invoice. Between thirteen and seven days, a fifty percent credit applies toward a future cohort within six months. Inside seven days, fees are generally non-refundable except at CloudStep's discretion for documented emergencies.
Chargebacks and Reconciliation
Initiating a chargeback without first contacting us may slow resolution and can incur administrative fees where contracts allow. We prefer direct communication to synchronize accounting records with your enterprise markets team.
Non-Refundable Items
Printed materials shipped internationally, custom lab tenant builds, and rush scheduling fees are marked non-refundable on quotes. Digital templates delivered after the kickoff call are consumed goods for policy purposes.
Partial Refunds and Credits
When a cohort is shortened by mutual agreement due to facilitator illness or technical outage exceeding thirty minutes aggregate, we may issue proportional credits rather than cash refunds to match corporate procurement preferences.
Documentation
Corporate clients should attach purchase orders, tax invoices, and banking coordinates for domestic transfers. Individuals must provide identification matching enrollment records to prevent fraudulent refund requests.
Currency and Processing
Quoted amounts appear in KRW for Korean market clarity. If your bank converts currencies, financial institutions determine final amounts received. CloudStep is not responsible for exchange-rate movements after approval.
Korean Consumer Rights
Where the Act on Consumer Protection in Electronic Commerce applies, mandatory cooling-off rights operate alongside this policy. When statutes grant stronger protections, they prevail. This section does not waive non-waivable rights.